The Grow Box - LOVE FOOD – LOVE LIFE

Privacy Policy

Privacy Policy for The Grow Box

Introduction

The Grow Box (“we”, “our”, “us”) operates the website https://thegrowbox.co.uk/ (the “Site”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site.

By using our Site, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

a) Personal Information

When you make a purchase or attempt to make a purchase on our Site, we collect personal information, including:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (e.g., credit card or debit card details)

b) Usage Data

We collect information on how our Site is accessed and used (“Usage Data”). This may include:

• Your IP address
• Browser type and version
• Pages you visit on our Site
• Time and date of your visit
• Time spent on those pages
• Other diagnostic data

c) Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and store certain information. Cookies are small data files that are placed on your device or computer when you visit a website. They help us improve the user experience by remembering preferences and enhancing website functionality.

You can manage or block cookies through your browser settings. However, blocking cookies may impact your experience on our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process transactions: We use your personal information to process and fulfill orders, communicate with you, and arrange deliveries.
• To improve our services: We analyze your data to understand how our Site is used and to improve our products, services, and customer experience.
• To communicate with you: We may contact you by email, phone, or mail regarding your order or to provide updates, promotional offers, or other information related to our services.
• To comply with legal obligations: We may use your data as required to comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, or conducting marketing activities. These providers only have access to the information necessary to perform their functions and are obligated to maintain confidentiality.
• Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect the rights of The Grow Box, or prevent illegal activities.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site uses Secure Sockets Layer (SSL) technology to ensure that your payment and personal data are encrypted during transmission.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal information.
• Erasure: You can ask us to delete your personal information where there is no legitimate reason for us to retain it.
• Objection: You can object to the processing of your personal data where we are relying on a legitimate interest or where we are using your data for direct marketing purposes.
• Restriction: You can request that we restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at [email@thegrowbox.co.uk] with your request.

6. Third-Party Links

Our Site may contain links to third-party websites. If you click on a third-party link, you will be directed to that website. We are not responsible for the privacy practices of any third-party sites. We encourage you to review their privacy policies before sharing any personal data.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this policy periodically to stay informed of how we protect your data.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

• Address: The Grow Box, Redruth, Cornwall

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

Last Updated: [18/09/24]